Privacy policy

We value your privacy and are committed to protecting your personal data. This Policy explains how we collect, use, and protect your information when you use our coaching platform.

Information We Collect

• Profile details (name, email, phone number, date of birth, photo).
• Messages and files you exchange with your coach.
• Technical data (login time, device type, activity logs).
• Any information you choose to share through forms or connected devices.
• Health and fitness data (e.g. step count, heart rate, blood pressure, body temperature, blood oxygen level) — if you choose to enable wellness data sync in our mobile app's settings.

How We Use Your Data

• To connect you with coaches and provide coaching services.
• To ensure secure and reliable communication.
• To improve and support the Platform.

We do not use your data for any other purposes and we never sell your data to third parties.

Data Access

• Clients: their profile details and shared content are available only to their assigned coach (or a substitute if necessary).
• Coaches: their profile information is visible to the clients they work with.

Some data may also be processed by trusted technical providers (e.g. hosting, email, or support systems) strictly to ensure platform operation.

Security

All communication with the Platform is encrypted and transferred via HTTPS. We take measures to prevent unauthorized access to your data.

Data Retention

We store your data while your account is active. If you stop using the platform, your data will be deleted within 6 months unless required otherwise by law.

Your Rights

You can request the deletion of your data at any time. To do so, contact us at support@medcoach.ai and include your login (email or phone number).
We may ask you to confirm your identity before processing your request. Once verified, your data will be fully deleted and you will receive confirmation.